Police arrive at Dolores Street Community Services on Tuesday morning. Photo by Lydia Chavez

UPDATE: As of Tuesday morning, police had arrived at Dolores Street Community Services. One squad car was parked out front.

Although it appeared unscathed from the street on Monday morning, over the weekend the inside of the Dolores Street Community Services office on Valencia Street was burglarized. Offices were broken into and the new computer shipment that arrived Friday was stolen, said deputy director Saúl Hidalgo. 

Other items may have also been stolen, Hidalgo said, but he and other employees hadn’t yet assessed the full extent of the loss. They have been waiting for police to arrive ever since they first called them Sunday afternoon. 

As of Monday evening, they are still waiting. The Mission Station is located three blocks north of the nonprofit’s offices at 938 Valencia St. 

Dolores Street Community Services has a long history of offering services to the community, including shelters for the unhoused, immigration services and legal aid. The organization also includes the San Francisco Day Labor Program and the Women’s Collective under its umbrella. 

On Friday, a shipment of 11 new computers and tech equipment arrived at the main office on Valencia Street. 

An office door smashed at Dolores Street Community Services. Photo courtesy of Saúl Hidalgo

“It was handled so discreetly the purchase, it was only our ops team that knew about it,” Hidalgo said. “Apparently the delivery came really late on Friday so we didn’t even alert any of the staff that they were gonna get them today.” 

The plan had been to distribute new computers to employees on Monday, but another employee arrived on Sunday afternoon to find the office in total disarray. 

“It’s incredibly disheartening [for] those of us who work in nonprofits, we just get used to doing more with less,” Hidalgo said, “and so, anytime any of our vital resources are taken, it just further complicates our work.” 

Hidalgo didn’t think the attack was targeted, since all of the office windows inside were smashed and the thieves “went through everything.” 

But it might have been someone who had been inside the office before: When staff tried to review their security camera footage, Hidalgo said the “little peep hole” the camera sits in had been tampered with. 

“We don’t know how much we’ll see, because it was actually covered up,” Hidalgo said. “We’re trying to see if there’s anything our IT person can do … that may not be possible.” 

The thieves may have been familiar with Dolores Street office or its shipment, or it’s possible someone simply got lucky and managed to get the front door open. The office appeared untouched from the outside, meaning no one knew the break-in had happened until Sunday afternoon. 

For now, Hidalgo and his team are just waiting, frustrated with a lack of response from police. He said they don’t want to touch anything or disturb the scene of the crime until the police have done their walk-through, and more losses may still be unaccounted for within individual offices. 

Broken doors at Dolores Street Community Services. Photo courtesy of Saúl Hidalgo

The operations manager called for assistance twice yesterday and three times today, but was told that since the break-in isn’t an active crime scene, it isn’t a high priority. 

He’s not sure when the police will eventually show up, but Hidalgo said, “We’ll keep knocking at their door until they do.” A claim will then be submitted to the organization’s insurance company.  

The SFPD has not yet responded to a request for comment but this story will be updated if and when they do. 

But just this afternoon, the SFPD’s Mission Station tweeted a statement about ramping up its protection of the community: “In light of recent events @SFPDMission is implementing a plan to increase police presence in our district. We will not tolerate theft. We are committed to protecting the merchants that operate within our community.” 

It is unclear which events the tweet is referring to, but Dolores Street Community Services doesn’t seem to have gotten that protection. 

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REPORTER. Eleni reports on policing in San Francisco. She first moved to the city on a whim more than 10 years ago, and the Mission has become her home. Follow her on Twitter @miss_elenius.

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  1. “implementing a plan to increase police presence”
    Long used boilerplate response whenever there is an incident warranting a community kerfuffle.
    You might see it for a week or two until the hub-bub dies down.
    Near as can be figured – the cops have totally checked out of basic community policing.
    As with crow bar man visiting our block.
    Checking all the doors and then picking an inviting entry way to jack open.
    Bright lights, camera, clear as day video, 7:30 PM.
    The Police (they actually came!):
    “Yeah, we know the guy. No, nothing we can do.”
    Armor up with deadbolts and barricades.
    You’re obviously on your own in this town.

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  2. Welcome to Bidens America LMFAO!

    Don’t worry, if the perp is caught, Chesa Boudin will them out with a slap on the wrist.

    Don’t forget sheep, you voted for this LMAO, good luck.

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  3. Alas, they’re not luxury capitalism. You know, the kind that gets protected by immediate street closures.

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  4. Sorry this happened to Dolores Street. I’m not surprised the police haven’t shown up. We had an active car theft going on and the police didn’t come for 8 hours. We had a meeting with our supervisor and the captain after several break-ins on our block and the captain told us the DA would just let anyone go anyway, though she admitted they hadn’t caught anyone, or even followed up on leads.

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  5. It sure was a busy weekend for thieves in SF and in the entire Bay Area but let’s look on the bright side: no one was hurt and passers-by weren’t menaced by hammer-wielding thieves in dangerously driven cars. As suggested in the article, it may have been an inside job. Let’s hope that a more secure door is installed and that single security camera is augmented by at least one more that is less obviously positioned. And please, change the locks.

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